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Q: What is Phaneed? A: Phaneed is an online store dedicated to providing high-quality outdoor cooking equipment and accessories. Our mission is to inspire and enable people to enjoy the great outdoors through better cooking experiences.
Q: Where is Phaneed located? A: We are based in Charleston, South Carolina. Our address is 665 Clements Ferry Road, Charleston, South Carolina 29492, United States.
Q: How do I place an order? A: To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal.
Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact us as soon as possible at support@phaneed.com or +1 (316) 400-8285. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we cannot make any changes or cancellations.
Q: What are your shipping options and costs? A: We offer standard shipping with an estimated delivery time of 3-5 business days. Shipping charges are calculated at checkout and depend on the shipping method and destination.
Q: Do you ship internationally? A: Currently, we only ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.
Q: How can I track my order? A: Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.
Q: What is your return policy? A: We offer a 30-day return policy. Items must be returned in their original condition, unused, and in their original packaging. Please contact us at support@phaneed.com or +1 (316) 400-8285 to initiate a return.
Q: How do I return an item? A: To return an item, contact our customer service team to initiate the return process. Once your return is approved, securely pack the item in its original packaging and ship it to:
Phaneed Returns : 665 Clements Ferry Road
Charleston, South Carolina 29492
United States
Q: When will I receive my refund? A: Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Q: Do you offer warranties on your products? A: Yes, we offer warranties on certain products. Please refer to the product description or contact us for more details about specific product warranties.
Q: How can I get more information about a product? A: Product details can be found on the product page of our website. If you need more information, please contact us at support@phaneed.com or +1 (316) 400-8285.
Q: How can I contact Phaneed? A: You can reach us by phone at +1 (316) 400-8285, by email at support@phaneed.com, or by mail at 665 Clements Ferry Road, Charleston, South Carolina 29492, United States. Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM EST, and Saturday, 10:00 AM - 4:00 PM EST.
Thank you for choosing Phaneed! We look forward to serving you.