Q: What is Phaneed? A: Phaneed is an online store dedicated to providing high-quality outdoor cooking equipment and accessories. Our mission is to inspire and enable people to enjoy the great outdoors through better cooking experiences.

Q: Where is Phaneed located? A: We are based in Charleston, South Carolina. Our address is 665 Clements Ferry Road, Charleston, South Carolina 29492, United States.

Ordering and Payment

Q: How do I place an order? A: To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, and Discover) and PayPal.

Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact us as soon as possible at support@phaneed.com or +1 (316) 400-8285. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we cannot make any changes or cancellations.

Shipping and Delivery

Q: What are your shipping options and costs? A: We offer standard shipping with an estimated delivery time of 3-5 business days. Shipping charges are calculated at checkout and depend on the shipping method and destination.

Q: Do you ship internationally? A: Currently, we only ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.

Q: How can I track my order? A: Once your order has shipped, you will receive a Shipment Confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.

Returns and Refunds

Q: What is your return policy? A: We offer a 30-day return policy. Items must be returned in their original condition, unused, and in their original packaging. Please contact us at support@phaneed.com or +1 (316) 400-8285 to initiate a return.

Q: How do I return an item? A: To return an item, contact our customer service team to initiate the return process. Once your return is approved, securely pack the item in its original packaging and ship it to:

Q: When will I receive my refund? A: Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Products

Q: Do you offer warranties on your products? A: Yes, we offer warranties on certain products. Please refer to the product description or contact us for more details about specific product warranties.

Q: How can I get more information about a product? A: Product details can be found on the product page of our website. If you need more information, please contact us at support@phaneed.com or +1 (316) 400-8285.

Contact Us

Q: How can I contact Phaneed? A: You can reach us by phone at +1 (316) 400-8285, by email at support@phaneed.com, or by mail at 665 Clements Ferry Road, Charleston, South Carolina 29492, United States. Our customer service hours are Monday to Friday, 9:00 AM - 6:00 PM EST, and Saturday, 10:00 AM - 4:00 PM EST.

Thank you for choosing Phaneed! We look forward to serving you.